Refund policy

Exchange Policy

Effective Date: July 2026

At Brinish, we are committed to delivering premium-quality products and ensuring every order meets our quality standards. To maintain product hygiene and quality, we do not offer returns or refunds. However, we do offer exchanges under the conditions outlined below.

Exchange Window

Exchange requests must be raised within 3 days (72 hours) from the date of delivery.

Requests received after the 3-day period will not be accepted.

Eligible Exchange Reasons

Exchanges are accepted only in the following cases:

  • Wrong product received

  • Damaged or defective product received

  • Size issue (where size options are available)

All exchange requests are subject to product availability.

Exchange Eligibility

To be eligible for an exchange:

  • The product must be unused, unworn, and in its original condition.

  • All original tags, packaging, accessories, and invoice must be intact.

  • The product must not show any signs of use, washing, damage, or alteration.

  • Only one exchange is allowed per order.

Exchange Logistics Charges

Customers are responsible for paying the applicable exchange logistics charges.

These charges include:

  • Reverse pickup or return shipping of the original product.

  • Delivery charges for the replacement product.

Our customer support team will share the applicable charges before processing your exchange request.

How to Request an Exchange

To request an exchange, please contact our customer support team within 3 days of receiving your order.

Please provide:

  • Order ID

  • Registered mobile number or email address

  • Reason for exchange

  • Clear photos of the product

  • An unboxing video (mandatory for damaged, defective, or incorrect product claims)

Reverse Pickup

  • Reverse pickup will be arranged wherever courier service is available.

  • If reverse pickup is unavailable in your location, you will be required to self-ship the product to the address provided by our support team.

  • We recommend using a reliable and trackable courier service. Brinish will not be responsible for products lost during transit.

Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

Non-Exchangeable Products

The following items are not eligible for exchange:

  • Used, worn, washed, or damaged products

  • Products returned without original tags, packaging, or invoice

  • Customized or personalized products

  • Clearance or Final Sale products (unless received damaged or incorrect)

  • Exchange requests submitted after 3 days of delivery

Changes to This Policy

Brinish reserves the right to modify or update this Exchange Policy at any time without prior notice. Any changes will become effective immediately upon publication on the website.

Contact Us

If you have any questions regarding exchanges, please contact our customer support team.

Brinish Customer Support

Call: +91 9145805277

WhatsApp: +91 9928392136

Customer Support: 24/7

Email: brijeshchoudhary0038@gmail.com

Address:
Plot No. 17A, Gopi Nagar, Near Kohinoor Cinema, Sanganer, Jaipur, Rajasthan – 302029.